If you are on the program via your employer, contact us at:
If you are on the program as an independent contractor, contact us at:

We are excited to work with you! Welcome to our plan.
Please familiarize yourself with the links below. They include important plan information that will help you navigate your new plan and enjoy the comprehensive benefits. We know that changing insurance plans can be stressful, but we are here to help you transition with as few issues as possible.
Using Your Temporary ID Cards
In the center box of each temporary ID card letter, you'll find key eligibility phone numbers that providers may need to verify coverage before you receive your permanent cards:
- Provider Eligibility Verification:
π 312.738.0822
(Used by providers before services are rendered) - Pharmacy Inquiries:
π 1.800.797.9791
Examples of ID cards
Front of Card for Medical

Back of Card for Medical- highlighted fund office number for benefits confirmation

Pharmacy Card

Dental and Vision Card

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- β
Dependent names will not appear on temp or permanent cardsβbut they are still covered.
- π¬ Permanent cards will arrive by mail in 4β6 weeks directly to each member's home.
- π³ Each member will receive 3 separate cards:
- CSJB Union / BCBS Card β Medical
- Optum RX β Pharmacy
- Principal β Dental and Vision
- β
You will receive 2 cards of each type, if you need more, please contact your account manager at the emails above. This can only be done after you have received your first set of cards.
- β
There is no online BCBS portal access with this plan. You will receive an EOB (explanation of benefits) to your home address that outlines how the claims are being paid to your provider.
- β
Please be sure that your marriage and birth certificates have been submitted or your claims will not be processed for your dependents. Once they are submitted, the claims will be paid.
- β
Maintenance drugs must be filled through the OptumRx Mail Service Pharmacy, which
covers up to a 90-day supply. (Prescriptions can be filled up to 2 times at your local
pharmacy, if you need to remain on the drugs for longer, they are called maintenance
drugs and need to filled by OptumRx Mail Service Pharmacy)
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